Privacy policy

Last Updated: 11 January 2026

Mzansi Weight Loss
Website: www.mzansiweightloss.co.za
Phone: +27 64 602 5780
Email: admin@mzansiweightloss.co.za

Mzansi Weight Loss (“we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping and wellness experience.

Our store is powered by Shopify Inc., which enables us to provide the Services to you.

This Privacy Policy explains how personal information is collected, used, stored, processed, and disclosed when you visit, use, or make a purchase through our Services, or otherwise communicate with us. This policy is drafted in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, and applicable international data protection principles.

Where there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs matters relating to the collection and processing of personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. What Is Personal Information

“Personal information” means any information that identifies or can reasonably be linked to you as an individual.
This does not include anonymised or de-identified data.

2. Personal Information We Collect or Process

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

a. Contact Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

b. Financial & Transaction Information

  • Payment method and confirmation details

  • Transaction history

  • Items viewed, added to cart, purchased, returned, exchanged, or cancelled

Note: Payment card details are processed securely by third-party payment gateways. We do not store full card details.

c. Account Information

  • Username and password

  • Preferences and settings

d. Communications

  • Messages, emails, or information you provide when contacting customer support

e. Device & Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Network and usage data

f. Usage Information

  • How and when you interact with the Services

  • Pages visited and actions taken

g. Health or Wellness Information

  • Only where voluntarily provided by you

  • Used strictly for customer support or order-related communication

  • Not used to provide medical advice

3. Sources of Personal Information

We collect personal information from:

  • You directly, when you create an account, place an order, or contact us

  • Automatically, through cookies and similar technologies

  • Service providers, including Shopify and courier partners

  • Third parties or partners, where permitted by law

4. How We Use Personal Information

We use personal information for the following lawful purposes:

a. Providing & Improving the Services

  • Processing payments and fulfilling orders

  • Managing accounts and preferences

  • Arranging shipping and delivery

  • Processing returns or exchanges in line with our policies

  • Customising your shopping experience

b. Marketing & Communications

  • Sending promotional or informational communications (where consent is given)

  • Displaying relevant advertisements and product recommendations

You may opt out of marketing communications at any time.

c. Security & Fraud Prevention

  • Protecting accounts and transactions

  • Detecting and preventing fraud or misuse

  • Securing the Services

d. Legal & Compliance Purposes

  • Complying with legal obligations

  • Responding to lawful requests

  • Enforcing our Terms, policies, and agreements

5. Disclosure of Personal Information

We may disclose personal information only where necessary and lawful, including:

  • With Shopify, payment processors, couriers, analytics providers, and IT service providers

  • With marketing partners, where applicable and permitted

  • Where you request or consent to such disclosure

  • In legal or regulatory situations, including court orders or investigations

  • In business transactions, such as restructuring or sale of assets

We do not sell personal information.

6. Relationship With Shopify

Our Services are hosted on Shopify Inc.

  • Information you provide is transmitted to and processed by Shopify to operate and improve the Services

  • Shopify may process data across multiple jurisdictions

  • Shopify may use aggregated data from interactions with multiple merchants to provide enhanced features

Where Shopify processes personal information for its own purposes, Shopify is responsible for that processing.

You can learn more about Shopify’s data practices and exercise Shopify-related rights at:
👉 https://privacy.shopify.com/en

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Analyse usage patterns

  • Improve performance and user experience

You may disable cookies via browser settings, though some features may not function correctly.

8. Children’s Information

The Services are not intended for individuals under 21 years of age.

We do not knowingly collect personal information from minors. If a parent or guardian believes a minor has provided personal information, they may contact us to request deletion.

9. Data Security & Retention

We apply reasonable technical and organisational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Personal information is retained only for as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

10. International Transfers

Personal information may be transferred, stored, or processed outside South Africa.

Where required, we rely on appropriate safeguards such as:

  • Standard Contractual Clauses

  • Adequacy decisions

  • Other lawful transfer mechanisms

11. Your Rights Under POPIA & Other Laws

Depending on your location, you may have the right to:

  • Access personal information

  • Request correction of inaccurate data

  • Request deletion (where legally permissible)

  • Object to or restrict certain processing

  • Withdraw marketing consent

  • Request data portability

Requests may require identity verification and may be subject to legal limitations.

We do not discriminate against individuals for exercising privacy rights.

12. Third-Party Websites

Our Services may link to third-party websites. We are not responsible for their content, privacy practices, or security measures.

13. Complaints

If you have concerns about how we process personal information, please contact us. You may also have the right to lodge a complaint with the Information Regulator of South Africa or another relevant authority.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

For privacy-related questions or requests:

📧 Email: admin@mzansiweightloss.co.za
📞 Phone: +27 64 602 5780