Shipping policy

Mzansi Weight Loss
Website: www.mzansiweightloss.co.za
Contact Number: +27 64 602 5780

This Shipping Policy forms part of, and must be read together with, our Terms of Service, Privacy Policy, and Return & Refund Policy. By placing an order with Mzansi Weight Loss, you agree to the terms outlined below.

1. Order Processing

  • Orders are processed once full payment has been received and confirmed

  • Processing times may vary depending on product availability

  • Orders placed on weekends or public holidays will be processed on the next business day

Mzansi Weight Loss reserves the right to delay or cancel orders due to stock availability, verification requirements, or circumstances beyond our control.

2. Shipping & Delivery Timeframes

  • Delivery timeframes are estimates only and not guaranteed

  • Delays may occur due to courier operations, weather conditions, or other external factors

  • Mzansi Weight Loss shall not be held liable for courier-related delays

3. Risk, Ownership & Transfer

In accordance with the Consumer Protection Act (CPA):

  • Risk passes to the client upon delivery to the provided address

  • Ownership of goods transfers once delivery has been completed

Clients are responsible for ensuring accurate delivery details are provided at checkout.

4. Temperature-Sensitive & Injectable Products

Certain products, including injectables, peptides, insulin pens, and reconstitutable products, are temperature-sensitive.

  • Proper storage upon delivery is the sole responsibility of the client

  • We cannot verify storage conditions once products have been delivered

  • For this reason, such products are non-returnable and non-refundable once dispatched, unless defective upon delivery

5. Delivery Acceptance & Inspection

Clients are required to:

  • Inspect orders immediately upon delivery

  • Report any visible damage, defects, or incorrect items within 7 days of delivery

  • Provide photographic or video evidence where requested

Failure to report issues within this period may result in the claim being declined.

6. Incorrect Address or Failed Delivery

  • Clients are responsible for ensuring delivery details are accurate

  • Failed deliveries due to incorrect information may incur additional delivery fees

  • Mzansi Weight Loss is not liable for lost or delayed parcels caused by incorrect address details

7. Shipping Fees

  • Shipping fees are displayed at checkout

  • Shipping costs are non-refundable, except where delivery errors are directly attributable to Mzansi Weight Loss

8. Personal Information & POPIA Compliance

Personal information provided for shipping purposes is:

  • Collected and processed in line with the Protection of Personal Information Act (POPIA)

  • Used solely for order fulfilment and delivery

  • Shared only with trusted courier partners as necessary

Further details are available in our Privacy Policy.

9. Force Majeure

Mzansi Weight Loss shall not be held liable for failure or delay in shipping caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or courier service interruptions.

10. Policy Amendments

Mzansi Weight Loss reserves the right to amend this Shipping Policy at any time.
Updates will be published on this page and apply to future orders.

11. Contact Information

For shipping-related queries, please contact us before placing your order:

📞 Phone: +27 64 602 5780
🌐 Website: www.mzansiweightloss.co.za