Terms of service

Mzansi Weight Loss
Website: www.mzansiweightloss.co.za
Contact Number: +27 64 602 5780

These Terms of Service (“Terms”) govern your access to and use of the Mzansi Weight Loss website, products, and services. By accessing this website or purchasing any product, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and Return & Refund Policy.

If you do not agree to these Terms, you must refrain from using this website or purchasing any products.

1. Eligibility, Age & Medical Clearance

To access this website or purchase products from Mzansi Weight Loss, you confirm that:

  • You are 21 years of age or older

  • By accessing this website and purchasing any products, the client confirms that they have consulted with a qualified medical practitioner and received appropriate medical clearance to use weight loss, wellness, injectable, insulin pen, peptide, or related products offered by Mzansi Weight Loss

Mzansi Weight Loss relies on this confirmation and accepts no liability where medical clearance has not been properly obtained.

2. Products & Intended Use

Mzansi Weight Loss provides weight loss, wellness, and related products for general informational and wellness purposes only.

  • Products are not intended to diagnose, treat, cure, or prevent any disease

  • Individual results may vary

  • Product descriptions and availability may change without notice

3. Medical & Health Disclaimer

All information provided on this website is not medical advice and should not replace consultation with a qualified healthcare professional.

Clients are advised to consult a medical professional before:

  • Commencing any weight loss or wellness program

  • Using injectable, peptide, insulin pen, or temperature-sensitive products

  • Making changes to diet, exercise, or prescribed medication

Mzansi Weight Loss shall not be held liable for adverse outcomes arising from misuse, improper storage, failure to follow instructions, or failure to obtain medical advice.

4. Orders, Payments & Acceptance

  • All orders are subject to availability and acceptance

  • We reserve the right to refuse or cancel any order at our discretion

  • Prices are listed in South African Rand (ZAR) unless otherwise stated

  • Payment must be completed in full before dispatch

5. Shipping, Delivery & Storage Responsibility

  • Delivery timelines are estimates and not guaranteed

  • Risk passes to the client upon delivery

  • Clients are solely responsible for proper storage and handling immediately upon receipt, particularly for temperature-sensitive products

Failure to store products correctly voids any eligibility for return or refund.

6. Returns & Refunds

All returns and refunds are governed strictly by our Return & Refund Policy, which complies with the Consumer Protection Act (CPA).

In alignment with that policy:

  • Opened, used, reconstituted products and insulin pens are non-returnable and non-refundable

  • Refunds are not issued based on personal results or expectations

  • Claims must be submitted within 7 days of delivery

  • Proof may be required for defective or incorrect products

Clients are encouraged to review the Return & Refund Policy before purchasing.

7. Proper Use & Prohibited Conduct

Clients agree not to:

  • Misuse products or provide them to third parties

  • Use the website for unlawful, misleading, or fraudulent purposes

  • Attempt to compromise website security or operations

  • Copy, reproduce, or distribute content without written consent

8. Intellectual Property

All content, branding, logos, images, and text on this website are the exclusive property of Mzansi Weight Loss and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by South African law:

  • Mzansi Weight Loss shall not be liable for indirect, incidental, or consequential damages

  • Liability is limited to the value of the product purchased

  • No liability is accepted for misuse, improper storage, or use contrary to instructions or medical guidance

10. POPIA – Protection of Personal Information

Personal information is collected, stored, and processed in accordance with the Protection of Personal Information Act (POPIA) and our Privacy Policy.

  • Information is used solely for legitimate business purposes

  • Reasonable safeguards are in place to protect data

  • Clients may request access, correction, or deletion of personal information as permitted by law

11. Third-Party Links

This website may contain links to third-party websites. Mzansi Weight Loss is not responsible for the content, privacy practices, or terms of external sites.

12. Amendments

Mzansi Weight Loss reserves the right to amend these Terms at any time.
Updated Terms will be published on this website and apply to future use and purchases.

13. Governing Law

These Terms, together with the Privacy Policy and Return & Refund Policy, are governed by the laws of the Republic of South Africa.
Any disputes shall fall under South African jurisdiction.

14. Contact Information

For any questions regarding these Terms of Service, please contact:

📞 Phone: +27 64 602 5780
🌐 Website: www.mzansiweightloss.co.za